HTC One V: One Very bad experience Part III

Just when I thought that all my troubles about my HTC One V are over, my phone died again. It died on me just 26 days after it was "fixed" by the service center.

I didn't have the time to visit the "service" center so I asked someone to drop off my phone for me. This time I wasn't issued a service phone which infuriated me since I have to look for another phone while they try to revive my dead phone. Instead of enjoying the low price of the HTC One V, I actually spent more, transportation to and from the service center plus another phone.



Side story: I bought a second hand Anycall (Samsung) Galaxy S from Korea for half the price of the HTC One V and it is just awesome. Though released 2 years before the One V, the features and user experience is basically the same, if not better. The Galaxy S has a front camera for video calls, something the One V lacks. It runs 3d games nicely much like the One V and everything else can be customized. This is a great phone for those who want good android phone without a big budget. Best of all, it doesn't die!  Sometimes I forget that I still have another phone pending in the service center. It's only when the credit card bill arrives that reminds me I still have to pay for a piece of sh*t.

I've called the HTC Service center once or twice a week since then just to get the usual "next week" response from their service representatives. It was really frustrating to the point that when they offered to make a follow up report I just told them no thanks and hung up. Like any follow up report from their end would actually help. I took to twitter to vent out my frustrations and @htcphilippines replied with a "We sent you a DM :)" tweet. I knew the smiley was for show. And why the DM? Can't @htcphilippines  handle their product failures in public? Go on, search "htcphilippines" on twitter and know that I'm not the only one with a dying phone.

Yesterday I called the service center again to check the status of my phone. I talked to a certain Andrew and I expected the usual "still waiting for parts due for arrival next week" but this time there was no "next week." WTF is that?! After 3 weeks of telling me "next week" now they can't even tell me when? Can someone shed some light on how really far Taiwan is from the Philippines? Last I checked it's just hours away. Unless the cellphone "parts" are made in a different planet, I might react differently.

I looked for other ways on how HTC can address my situation thinking maybe it's HTC Philippines that's slacking off. I sent a message through HTC's website and they responded right away. Lo and behold, they replied by email saying the same excuses of "parts" and guess who sent the email? Andrew. *insert rimshot here*

And apparently, it can take weeks or even months for them to get details.

I can do it in a matter of seconds:

Job No. 9892
HTC One V
received: 6/11/12
problem: Dead
action: Fix my phone or better yet just give me my money back.


Read:

Part I

Part II

for those thinking of buying the HTC One V: you may want to check out user opinions/tips here http://www.tipidcp.com/viewtopic.php?tid=21593&page=4